Laptop / Surface Not Connecting to Farris Internet
Introduction
If your laptop is not connecting to Farris internet, there are several steps you can take to diagnose and resolve the issue. This guide will walk you through common troubleshooting methods to help you get back online.
Step-by-Step Troubleshooting for Users
1. Check first
- Verify that computer is not in "Airplane" mode. If so, turn it off and see if it is fixed, if not fixed proceed on.
- Disconnect the docking station cable from computer
2. Restart Your Devices
- Restart your laptop to refresh its network settings.
- Restart your desk phone by disconnecting the data cable to turn it off, then reconnect the data cable and wait for it to reconnect (2 minutes)
- Restart docking station by unplugging the power and reconnecting power.
3. Contact Farris Support
- If none of the above steps work, contact Farris internet support ( helpdesk@farris-usa.com ) for further assistance.
Conclusion
By following these troubleshooting steps, you should be able to resolve most issues preventing your laptop from connecting to Farris internet. If the problem persists, professional support from Farris internet may be required.